We want every order to come with clear, useful terms from the start.
30-day return and exchange window
You may request a return or exchange within 30 calendar days after delivery. Contact us before sending anything back so we can confirm eligibility and provide instructions.
Eligibility
Items must be unused, unopened where food-safety packaging applies, and returned with their original packaging and proof of purchase. Perishable goods, opened food, personalized items, gift cards, and items marked final sale cannot be returned unless they arrived damaged, defective, or incorrect.
Free return label
For an eligible return, we provide a merchant-paid return shipping label at no cost to you. We do not charge a restocking fee. Do not mail a return without the authorized label.
Damaged, defective, or incorrect items
Contact us promptly with the order number and clear photos of the item and packaging. We will review the issue and offer an appropriate replacement, exchange, or refund.
Refunds
After the approved return is received and inspected, we issue the refund to the original payment method. Please allow up to 10 business days for processing after approval; your bank or card issuer may need additional time to post it.
Exchanges
Eligible exchanges follow the same 30-day request window. Availability is not guaranteed; if a replacement is unavailable, we will refund the original payment method.
Cancellations
You may request cancellation before the order ships. Once shipment has begun, the return process above applies.
Start a request
Email mimarco8899@gmail.com or call (980) 647-5262.